No customer request falls through the cracks
Professional ticket system for structured customer support. Kanban board, priorities, and seamless communication.
Professional ticket system for structured customer support. Kanban board, priorities, and seamless communication.
No customer request falls through the cracks
Professional ticket system for structured customer support. Kanban board, priorities, and seamless communication.
Board
Kanban Board
Prio
Priorities
SLA
SLA Tracking
Log
Full History
How the ticket system works
From capture to resolution – structured support in three steps.
Create Tickets
Create tickets manually or let customers submit them automatically via the customer portal.
-
Manual and automatic ticket creation
-
Assign priorities and categories
-
File attachments and screenshots
Create tickets manually or let customers submit them automatically via the customer portal.
Create Tickets
Create tickets manually or let customers submit them automatically via the customer portal.
Organize & Process
Use the Kanban board for a visual overview of all tickets and their status.
-
Drag & drop Kanban board
-
Link tickets to projects and customers
-
Internal comments and notes
Use the Kanban board for a visual overview of all tickets and their status.
Organize & Process
Use the Kanban board for a visual overview of all tickets and their status.
Analyze & Optimize
Analyze response times and resolution rates in the dashboard for continuous improvement.
-
Response time statistics
-
Ticket volume and trends
-
Team workload at a glance
Analyze response times and resolution rates in the dashboard for continuous improvement.
Analyze & Optimize
Analyze response times and resolution rates in the dashboard for continuous improvement.
All Ticket Features
Everything you need for professional support.
Kanban Board
Visual overview of all tickets with drag & drop.
Priorities
High, Medium, Low – work on what matters first.
Assignments
Assign tickets to team members.
Attachments
Screenshots and documents directly on the ticket.
Customer Portal
Customers create and track tickets themselves.
Full History
Complete documentation of all activities.
Why Your Support Gets Better
No more lost emails or unclear responsibilities. The ticket system keeps you on top of everything.
Nothing Gets Lost
Every request becomes a ticket -- via customer portal, manually, or automatically. Never miss a request again.
Clear Ownership
Every ticket has an owner. Your team always knows who is working on what.
Faster Response Times
Priorities and SLA tracking ensure urgent tickets get handled first.
The Details That Matter
Two features that make the difference.
Visual Kanban Board
See at a glance which tickets are open, in progress, or resolved. Move them with simple drag & drop.
-
Fully customizable columns
-
Color coding by priority
-
Filter by assignee and status
See at a glance which tickets are open, in progress, or resolved. Move them with simple drag & drop.
Visual Kanban Board
See at a glance which tickets are open, in progress, or resolved. Move them with simple drag & drop.
Customers Always in View
See the complete ticket history per customer. You always know the full context.
-
All tickets for a customer at a glance
-
Linked to projects and invoices
-
Full communication trail
See the complete ticket history per customer. You always know the full context.
Customers Always in View
See the complete ticket history per customer. You always know the full context.
What happens around a ticket
Four areas where tickets keep living in Zen-Work – beyond the list view.
Recurring tickets via automations – maintenance windows, backups, monthly checks.
Automatic tickets
Recurring tickets via automations – maintenance windows, backups, monthly checks.
Discuss right on the ticket with mentions and file attachments – no more email threads.
Team discussion
Discuss right on the ticket with mentions and file attachments – no more email threads.
Tickets in the current sprint – story points, burndown chart and velocity in view.
Sprint burndown
Tickets in the current sprint – story points, burndown chart and velocity in view.
Who changed what and when? Every status change is timestamped and audit-safe.
Audit log
Who changed what and when? Every status change is timestamped and audit-safe.
Perfect for Your Support
Whether IT helpdesk, customer support, or internal ticketing -- the system adapts.
IT Helpdesk
Manage IT requests from your team. Bug reports, access requests, and hardware needs -- all structured.
Customer Support
Customers report issues via the portal. You handle them efficiently and transparently.
Internal Requests
From vacation requests to office equipment -- map internal processes as tickets.
Zen-Work vs. email support
What changes when requests stop disappearing into your inbox.
Organize support professionally
Try the ticket system for free and improve your customer support.